Get & Keep More Profitable Clients with our Client Ambassador Services

In today’s world, even if you bill an outrageous amount of hours, become a national expert in your area of the law, or a partner in an established firm, these factors no longer ensure your continued success.

The only thing that will guarantee your success is your ability to attract and retain loyal and profitable clients.

We believe the best strategy to accomplish this is also the simplest: By taking great care of your clients and exceeding their expectations in a memorable way.

By improving client perceptions and loyalty and encouraging wider and more frequent use of your services, you’ll:

• increase revenues and profits
• reduce marketing costs
• lower client attrition
• multiply your referrals
• liberate yourself from problem clients
• expand your impact and sphere of influence...and
• increase your career satisfaction--dramatically

If You Don’t Take Care of the Client...Someone Else Will

Did you know that less than 30% of clients would recommend their law firm to friends and up to 93% of dissatisfied clients will not return to you and won’t tell you why!

More often than not, client dissatisfaction doesn’t stem from lack of legal expertise but from poor client service and/or perceived indifference.

Our Client Ambassador Services will ensure this doesn’t happen to you.

Attract More New Clients

Since 80% of your business will come from existing clients and their referrals, we’ll help you focus on your existing assets to expand your book of business by creating a business development plan that is strategic to your overall goals and tactical to your daily activities, which will include:

• Develop strategic goals to get where you want to be and how to get there
• Create a “message” that demonstrates your uniqueness and value
• Set up a business development “system” that runs on autopilot
• Implement targeted methods to land the exact kind of clients you want
• Design a plan to deepen existing client relationships

• Increase your revenues and per attorney profits
• Reduce your marketing costs
• Have a system that is in alignment with your goals
• Land the exact kind of clients you want (and fire the rest)
• Expand your market share and competitive position

Lock In Your Clients for Life  

Research consistently shows that client loyalty is the strongest driver of profitability and growth, as well as employee retention and productivity.  Our Client Ambassador Services will ensure you’re improving the client experience in a variety of ways, including:

• Review all client contact points to stimulate improvements
• Obtain client feedback to monitor satisfaction and service levels
• Expand new business opportunities
• Train employees on service excellence
• Bring client insight to decision making process
• Address client concerns, dissatisfaction and problems
• Proactively help your clients solve more problems
• Help prioritize marketing initiatives to reduce costs
• Ensure attorneys and clients “match up” to create attorney-client chemistry
• Implement a client reactivation campaign
• Champion firm successes and value proposition to clients and the market
• Conduct transaction and litigation post closing review and analysis
• Resolve billing and service-related disputes
• And much more!

Having Your Own Ambassador Can Pay Off Handsomely

Can you see how your own Client Ambassador will pay off handsomely for your firm? Several progressive firms like Reed Smith, Orrick Herrington and Stanislaw Ashbaugh have already jumped on this idea, knowing full well that marketing officers or managing partners cannot objectively fill this role.

Through analytics, training, engagement, and reporting, we’ll help you focus on issues that are important to your clients and in return lock them in so they never leave you.  Your client relationships will be broader, deeper, and more profitable as you’ll increase service and usage levels, reactivate past clients, reduce your marketing costs, and increase per attorney profits over 40%.  

Cole Silver, Esquire
The Client Ambassador

P. S. If you’d like to learn more, sign up on our email list to the left and we'll send you a free report and expert interview. For a free consultation, just contact me at 609-306-8098 or cbsilver@yahoo.com.

P.S.S. 10% of the proceeds we receive go to various children's organizations.

Client Remarks

"Cole brings years of legal and practical experience to the table. His insight is engaging and very informative. Polished and powerful."Lee L. Sheppard, Esquire
Maynard, Cooper & Gale, P.C.

"Despite being a state judge, I also maintain a private law practice. Over the past 10 years, Cole had provided unique and dynamic ways to grow my practice. He recently provided me a marketing plan for a new area of interest I want to take my firm. He is a true professional."Honorable C. Catherine Jannerone

"As both in-house and outside counsel, Silver understands how General Counsels think--and what they want."
J. Daniel Hull
HULL MCGUIRE PC

"Cole is engaging and very pleasant to work with. He clearly understands how important marketing is to a lawyer's career success."
Lisa Landy, Esquire, Shareholder  
Ackerman Senterfitt

"Working with Cole is an elevating experience. His insight and client focus result in a stellar product. I recommend working with him."
Catherine Alman MacDonagh, JD, President
Legal Sales and Service Organization

"Cole is a master at the art of eliciting thoughtful and fascinating dialogue to get at the core of an issue."
Arnie Herz, Esquire
http://www.legalsanity.com/

"From Cole's questions and feedback, it's clear he understands what clients want and how they should be treated. His insights and comments reflect an obvious passion for great client service."
Chip R. Bell, President
The Chip Bell Group

“Cole clearly understands the client relationship and the importance of a lawyer becoming the client's trusted advisor.”
Alf Nucifora
Nucifora Consulting Group

"Cole's proactive advice increased our sales closure rates by 35%, enhanced our human resource activities, reduced our overall legal exposure, and provided the leadership we needed to implement our business plan."
George Deehan, CEO
Sunset Financial Resources

"While at Advanta Bank Corp., Cole served as our General Counsel with distinction and a high degree of success. Cole's legal and management skills are highly regarded and he is skilled at providing advice to senior management and staff members on various legal matters in an efficient and business like manner. Cole is a trustworthy and highly regarded General Counsel. I often sought out his counsel on many different issues and found it to be invaluable.
Charles Podowski, CEO
AAA Auto Club Insurance Agency

"Cole is a big-picture guy who is also able to roll up his sleeves and get the job done. He commands high respect, not only for his legal skills, but also for his business acumen and his character. Cole's advice to me personally was also invaluable and his commitment to the highest standards is without question. I know Cole to be a first rate advisor and General Counsel."
Curt Welling, President and CEO
AmeriCares

"The best thing I can say about Cole is that he is a “true business partner”. He is a businessman, lawyer and statesman who knows how to manage and influence people. He is trustworthy, highly skilled and a true leader."
Kenneth Turner, Senior Vice President
Key Bank